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Store Policy & Terms and Conditions

1. Introduction


Welcome to Ostrich Co-Op! By using this website (www.ostrichco-op.co.za), you agree to comply with and be bound by the following terms and conditions. If you do not agree with any of these terms, please do not use this website.

 

2. Ordering & Payment

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  • Orders can only be placed for delivery within Gauteng. We do not accept orders outside this region.

  • All orders must be paid in full before they are processed.

  • Payments are accepted via the methods provided at checkout.

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3. Pricing & Errors and Omissions Disclaimer

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  • Prices displayed on our website are subject to change without notice.

  • While we strive for accuracy, errors in pricing, product descriptions, or availability may occur.

  • In the event of a pricing error, we reserve the right to cancel any affected order and provide a full refund. Customers cannot demand to be charged an incorrect price due to a website error.

 

4. Shipping Policy

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  • We deliver only within Gauteng. Orders placed outside Gauteng will not be fulfilled.

  • Orders are processed within 5 working days and delivered on Thursdays and Fridays only.

  • Orders placed on Fridays or over the weekend will be processed in the following week.

  • Once your order has been collected by our courier, a tracking number will be provided.

  • We are not responsible for courier delays but will assist in tracking your order if it has not arrived within 3 business days of dispatch.

  • If, for any reason, we cannot dispatch your order within the specified time, we will notify you via the email provided at checkout.

 

5. Return & Exchange Policy


Due to the perishable nature of our products, we have strict guidelines for returns and exchanges:

  • Returns or exchanges are only accepted if there is a quality issue or damage to the product or packaging.

  • Claims must be made within 3 days of receiving the order.

  • The product must be in its original packaging, and proof of purchase must be provided.

  • We reserve the right to inspect the returned item before processing a refund or exchange.

  • For any concerns, please contact our team at 078 411 3059 or email info@ostrichco-op.co.za.

 

6. Product Storage & Handling

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  • Ostrich meat is a perishable product and must be stored correctly upon delivery.

  • We are not liable for any spoilage or damage caused due to improper storage or handling after delivery.

 

7. Liability Disclaimer

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  • Ostrich Co-Op is not responsible for any health issues arising from the consumption of our products if they are not stored or prepared properly.

  • Customers are responsible for ensuring they follow safe food handling practices.

 

8. Privacy Policy

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  • Your personal information is collected only for order fulfilment and communication purposes.

  • We do not sell or share your information with third parties, except where required for processing payments or shipping your order.

 

9. Governing Law


These terms and conditions are governed by South African law. Any disputes arising from the use of this website will be subject to the jurisdiction of South African courts.

 

10. Contact Information


If you have any questions regarding these terms, please contact us at:

 

By placing an order with Ostrich Co-Op, you acknowledge that you have read, understood, and agreed to these terms and conditions.

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